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Reference articleInstall Tehama Client on Windows

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Install Tehama Client on Windows

Latest available Tehama Client version for Windows: 2.5.1

Downloaded from: the Tehama Web UI, current release

Supported Windows versions: Windows 10, Windows 11 and Windows Server 2019

This guide contains the Tehama Client Installation Workflow guide for Windows. Follow the instructions in this guide to install/upgrade a Tehama Client on your Windows device.

Installation workflow

There are three steps to installing the Tehama Client on your Windows device.

Note: These instructions have been tested on and optimized for the Google Chrome browser.

 

 download client

  1. Log in to the Tehama Web UI.
  2. Go to the DESKTOPS page.
  3. Click on the INSTALL CLIENT button in the top right of the page. This page provides you with information about the Tehama Client.
  4. Click on the download link next to the Windows symbol.
  5. Wait for the tehama_pcoip_client.exe file to be downloaded to your Downloads folder.

 

 uninstall previous client

You can skip this step if your device has never had an earlier version of the Client installed on it.

It is strongly suggested that you first uninstall the current Client (both the Tehama Client and the Teradici PCoIP Client) from your device, then restart your device before installing the new version.

  1. Open the Control Panel.
  2. Click on "Programs -> Uninstall a program".
  3. Right click on "Tehama PCoIP Client version <version>".
  4. Select "Uninstall".
  5. Click yes on the prompt to allow the application to run.
  6. Click yes on the prompt that asks if you are sure you want to completely remove Tehama PCoIP Client and all of its components.
  7. Click Ok to dismiss the success dialog.
  8. Right click on "Teradici PCoIP Client".
  9. Select "Uninstall/Change".
  10. Click yes on the prompt to allow the application to run.
  11. You may be prompted to select an installer language. If so, select English.
  12. Click yes on the prompt that asks if you are sure you want to completely remove Teradici PCoIP Client and all of its components.
  13. Click OK when informed that the USB driver files will be completely removed at next reboot.
  14. Click OK to dismiss the success dialog.
  15. Restart your Windows device.

 

 install new client

  1. Go to your Downloads folder.
  2. Double click on tehama_pcoip_client.exe.
  3. Click yes on the prompt to allow the application to run.
  4. Read through the SOFTWARE LICENSE AGREEMENT.
  5. Select "I accept the agreement", if you wish to accept the agreement and click Next.
  6. In the dialog that appears, click on "Install" and follow through the instructions that follow - NOTE you will be prompted to restart your browser.
  7. Restart your browser.
  8. Log in to Tehama Web UI in the restarted browser, if you are not already logged in.
  9. Navigate to the DESKTOPS page. (From the TEHAMA CLIENT page, just click CLOSE X.)
  10. Locate your Tehama Desktop in the list of desktops.
  11. Connect to your desktop with one-click by clicking on the CONNECT button.
  12. After your desktop has finished preparing, a prompt will appear asking you to allow Tehama to open an application: "Open Microsoft© Windows Based Script Host".
  13. Click on "Open Microsoft© Windows Based Script Host".

    Now the Tehama Client is ready for use and your Desktop should launch.

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