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Reference articleDesktop Intelligence and Automation (DIA)

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Desktop Intelligence and Automation (DIA)

Tehama's Desktop Intelligence and Automation (DIA) diagnostic tool monitors, troubleshoots, and gathers intelligence across your organization’s Desktops.

NOTE: Access to Tehama's DIA diagnostic tool is not available to all organizations by default. Access to the tool is an optional organization feature that Tehama Support will set up for your organization upon request. Contact Tehama Support for more details.

Once DIA is available for your organization, your Desktops can be configured to link with it. You can opt to automate DIA configuration in your Desktops on a per-Room basis via the "DIA" Room feature. The "DIA" Room feature is disabled by default. You can enable the feature through the Room Settings interface. See the Enable/Disable DIA section in the Rooms User Guide. You will need to obtain the DIA credentials for your organization from Tehama Support to proceed.

Overview

Tehama provides its users, upon request, access to its customized DIA diagnostic tool - Tehama DIA, which leverages ControlUp's Edge DX product, to help you to secure, audit and optimize end user devices, including your Tehama Desktops, through:

  • deep insights on Desktop performance and user experience.
  • remote remediation and resolution of Desktop issues.

Your organization will be provided with a DIA portal to the DIA diagnostic tool, which consists of a gateway to a DIA 'tenant' created specifically for your organization. You can monitor, troubleshoot, and gathers intelligence about your organization’s Desktops from this interface. You will link each of your Desktops to your organization's DIA tenant via a DIA agent, which is installed on the Desktop.

How you might use the tool:

  • Maintain an overview of your entire network of devices, the number of devices, their composition (Windows vs Linux), their locations, etc.

  • Drill down to individual Desktops to examine their health and well-being.

  • Gain insights through preset reports that provide Desktop usage details, such as what applications are using most CPU.

  • Set up configuration or update scripts, that you have added to the DIA, to trigger on your Desktops.

For a more in depth look into Tehama DIA's interface and capabilities, watch the video "Introduction Tehama Desktop Intelligence and Automation!" found on Tehama's Desktop Intelligence and Automation (DIA) product page (click on "Watch Video"); or request a demo (click on "Get a demo").

Request DIA organization feature

Access to Tehama's DIA diagnostic tool is an optional organization feature and is not available to all organizations by default.

Contact Tehama Support to request DIA be enabled for your organization.

Upon receiving the request, Tehama Support will set up a DIA 'tenant' for your organization, (a 'tenancy'), and enable your ability to toggle on the automated installation of DIA agents in your Desktops, on a per-Room basis.

Tehama Support will provide you with the 'tenant-name' for your organization's DIA tenant. Use the tenant-name to form the access URL for your organization's DIA portal: <tenant-name>.dia.tehama.io (e.g. acme.dia.tehama.io)

They will also create a user account for you to access the tenant with, and provide you with its credentials.

Access the DIA Diagnostic Tool

Log in to your organization's DIA portal as follows:

  1. Get your organization's 'tenant-name' and user account log-in credentials from Tehama Support.
  2. Open a browser.
  3. Navigate to the following URL (your organization's DIA Portal): <tenant-name>.dia.tehama.io (e.g. acme.dia.tehama.io)
  4. Log in with your user account credentials.

Install DIA Agent

To link your Tehama Desktop to your organization's DIA tenant, a DIA agent must be installed on it.

Instructions to automate the installation of DIA agents on the Desktops in a Tehama Room:

  1. Contact Tehama Support to:
    • If not already enabled, enable DIA for your organization, and create/set up a DIA tenant for your organization.
    • Provide you with credentials for your organization's DIA tenant (tenant name and device registration code).
  2. Enable DIA for your Room by toggling the DIA Room feature flag on. The Room's Desktops will automatically have the DIA agent installed on them.

It is strongly advised to use the automated installation of DIA agents documented above, but, if necessary, you may use the following manual instructions (for example if you wish to add a non-Tehama end user device). BE SURE TO MANUALLY REMOVE the agent when you no longer wish the monitor the desktop.

Instructions to manually install a DIA agent on a Desktop:

For Windows Desktops do the following:

  1. Connect to your Desktop.
  2. Download the DIA Setup utility "Tehama DIA Setup v3.0.1.exe" from:
  3. Run the DIA Setup Utility.
    • Select option 1. "Enter your DIA Tenant and Device Registration Code".
    • When option 1 has completed, select option 2. "Install Tehama DIA on this computer".
    • When option 2 has completed, select option 6. "Exit".

      See Tehama DIA: Agent Deployment and Installation for Windows for details.

For Linux Desktops do the following:

  1. Connect to your Desktop.
  2. Download the DIA-Install.sh script from the article Tehama DIA: Agent Deployment and Installation for Linux. (It is located in the list of attachments at the end of the article.)
  3. Open a terminal.
  4. Run the following command to make the script executable: sudo chmod +x DIA-Install.sh
  5. Run the script with the correct tenant name and device registration code for your organization: sudo ./DIA-Install.sh <tenant>.dia.tehama.io <registration-code>

    See Tehama DIA: Agent Deployment and Installation for Linux for more details.

Uninstall DIA Agent

To unlink your Desktop from your DIA tenant, uninstall the DIA Agent on the Desktop.

WARNING: If you uninstall, then re-install the DIA Agent on a Desktop, your Desktop will have a new entry in the DIA diagnostic tool.

Instructions to remove the DIA agents from the Desktops in a Room:

  1. Disable DIA for your Room by toggling the DIA Room feature flag off. The Room's Desktops will automatically have the DIA agent uninstalled from them.

It is strongly advised to use the automated uninstallation of DIA agents documented above, but, if necessary, you may use the following manual instructions.

Instructions to manually uninstall a DIA agent from a Desktop:

For Windows Desktops do the following:

  1. Connect to your Desktop.
  2. Download the DIA Setup utility "Tehama DIA Setup v3.0.1.exe" from:
  3. Run the DIA Setup Utility.
    • Select option 1. "Enter your DIA Tenant and Device Registration Code".
    • When option 1 has completed, select option 4. "Uninstall Tehama DIA".
    • Optional When option 4 has completed, select option 5. "Remove DIA Tenant Registration Information and start over".
    • When option 4 (or optionally 5) has completed, select option 6. "Exit".

      See Tehama DIA: Agent Deployment and Installation for Windows for more details.

For Linux Desktops do the following:

  1. Connect to your Desktop.
  2. Download the remove-DIA.sh script from the article Tehama DIA: Agent Deployment and Installation for Linux. (It is located in the list of attachments at the end of the article.)
  3. Open a terminal.
  4. Run the following command to make the script executable: sudo chmod +x remove-DIA.sh
  5. Run the script: sudo ./remove-DIA.sh

    See Tehama DIA: Agent Deployment and Installation for Linux for more details.

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