Since the recent Windows Updates release, the PCoIP client consumes a very high memory, causing the Tehama desktop to freeze. This issue occurs on desktops running the intel driver Version 220.127.116.119 and newer (after the recent windows updates). In this situation, we advise users to roll back the display driver to a version older than 18.104.22.1689 and stop Windows Updates from reinstalling the new display driver.
Rollback display driver:
- Launch Device Manager on your computer by simultaneously pressing the Windows + X keys on your keyboard
- Select Device Manager
- Expand Display Adapters
- Double-click your Intel® display device
- Select the Driver tab
- Click Roll Back Driver to restore
Note: Roll back the display driver to the version older than 22.214.171.1249.
Stop Windows Updates from reinstalling new display driver:
- Download and launch the Windows Updates Show Hide Tool
- Click Next
- Click on 'Hide Updates'
- On the 'Hide Updates' page, check the box next to the intel graphics driver
- Click Next
- Once the utility finishes the task, Close the Tool
Note: If the option to roll back the driver is grayed out, one of the following applies:
Your computer has not had a previous driver installed for that device.
Your computer did not retain the driver files from the original version installed.
In this event, you will need to install the previous version of the driver. To install an older driver on your system, download the previous graphics driver version from intel's website or from your computer manufacturer's site.
Intel Driver Download website:
Sample Windows Updates Show Hide Tool: